What We Will Do Together:

1. Raise a return/ replacement request within 7 days from the date of delivery, if you've received wrong or expired product(s). Please raise a request through the website or via Chat. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
2. Give us 2 business days to review your return request.
3. After your claim is verified as authentic, we will schedule a reverse pickup from your address.
4. In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges into your account or wallet.
5. After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered.
• Expired product delivered.
• Damaged product delivered – Physical damage/ tampered product or packaging.
• Incomplete order – missing products.

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel an order from the CANCEL button on the order details page under the My Account section. You just need to give a reason for cancellation, and leave the rest to us.

Note: Orders can only be cancelled till the status is "Ready to Ship".

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/ debit card or payment source within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes up to 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.